Welcome to Chatlyst

AI-Powered Customer Service Automation

Chatlyst is a production-ready AI platform that transforms how businesses handle customer inquiries. By unifying multiple communication channels into one intelligent workspace, it automates 95% of customer inquiries while continuously improving through user feedback.

Start here

Read Onboarding Guide end-to-end. It is the source of truth for onboarding.

What matters most

Getting started

Create your Chatlyst account and company workspace first—this is where your team, settings, widgets, Business Knowledge, and conversations will live.

Upload Business Knowledge

Your bot is only as accurate as the documents you provide. Start with the two must-have documents and keep them current.

Train & Test before going live

Use Train & Test to validate accuracy, tone, and edge cases without impacting production.

Connect an inbound channel and launch a widget

For most teams, start with Website Embed so you can go live quickly and iterate.

Run daily chat operations

Monitor conversations, use filters to stay organized, and step in when escalation or human handling is required.

Keep credits healthy

Make sure both KC Bot and AI response credits are sufficient to avoid interruptions.