> For the complete documentation index, see [llms.txt](https://chatlyst.gitbook.io/chatlyst-user-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://chatlyst.gitbook.io/chatlyst-user-guide/welcome-to-chatlyst.md).

# Welcome to Chatlyst

### AI-Powered Customer Service Automation <a href="#ai-powered-customer-service-automation" id="ai-powered-customer-service-automation"></a>

Chatlyst is a production-ready AI platform that transforms how businesses handle customer inquiries. By unifying multiple communication channels into one intelligent workspace, it automates 95% of customer inquiries while continuously improving through user feedback.

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### Start here

Read [Onboarding Guide](/chatlyst-user-guide/onboarding-guide.md) end-to-end. It is the source of truth for onboarding.

### What matters most

<table data-card-size="large" data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><h4><i class="fa-rocket-launch" style="color:$primary;">:rocket-launch:</i></h4></td><td><h4>Getting started</h4></td><td>Create your Chatlyst account and company workspace first—this is where your team, settings, widgets, Business Knowledge, and conversations will live.</td><td><a href="/pages/ziDbCvWoiyiO5q7Zu6Lf">/pages/ziDbCvWoiyiO5q7Zu6Lf</a></td></tr><tr><td><h4><i class="fa-book-blank" style="color:$primary;">:book-blank:</i></h4></td><td><h4>Upload Business Knowledge</h4></td><td>Your bot is only as accurate as the documents you provide. Start with the two must-have documents and keep them current.</td><td><a href="/pages/dIIjyC1LLAnItSOga0BJ">/pages/dIIjyC1LLAnItSOga0BJ</a></td></tr><tr><td><h4><i class="fa-robot" style="color:$primary;">:robot:</i></h4></td><td><h4>Train &#x26; Test before going live</h4></td><td>Use Train &#x26; Test to validate accuracy, tone, and edge cases without impacting production.</td><td><a href="/pages/a97VyVUHQQVV3KG5jqX4">/pages/a97VyVUHQQVV3KG5jqX4</a></td></tr><tr><td><h4><i class="fa-arrow-up-to-bracket" style="color:$primary;">:arrow-up-to-bracket:</i></h4></td><td><h4>Connect an inbound channel and launch a widget</h4></td><td>For most teams, start with Website Embed so you can go live quickly and iterate.</td><td><a href="/pages/ySbu5qR4cViOwOpXBN4K">/pages/ySbu5qR4cViOwOpXBN4K</a></td></tr><tr><td><h4><i class="fa-message" style="color:$primary;">:message:</i></h4></td><td><h4>Run daily chat operations</h4></td><td>Monitor conversations, use filters to stay organized, and step in when escalation or human handling is required.</td><td><a href="/pages/aixMDgU35QopaAnhoJ5r">/pages/aixMDgU35QopaAnhoJ5r</a></td></tr><tr><td><h4><i class="fa-lightbulb-dollar" style="color:$primary;">:lightbulb-dollar:</i></h4></td><td><h4>Keep credits healthy</h4></td><td>Make sure both KC Bot and AI response credits are sufficient to avoid interruptions.</td><td><a href="/pages/m30EwU8oPaCxMHPrhtQ0">/pages/m30EwU8oPaCxMHPrhtQ0</a></td></tr></tbody></table>