> For the complete documentation index, see [llms.txt](https://chatlyst.gitbook.io/chatlyst-user-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://chatlyst.gitbook.io/chatlyst-user-guide/zh/chat-zh/dui-hua-biao-qian-yu-zhuang-tai.md).

# 對話標籤與狀態

## 對話標籤

對話標籤透過一組定義的狀態對對話進行分組。

<table><thead><tr><th>標籤</th><th width="282.6968994140625">定義</th><th width="460.24072265625">狀態</th></tr></thead><tbody><tr><td>全部</td><td>顯示所有對話。</td><td>機器人處理中、等待首次回覆、待回覆、開啟中、已延後、先前已延後以及已關閉</td></tr><tr><td>處理中</td><td>顯示仍需注意的開啟中對話。</td><td>等待首次回覆、待回覆、開啟中、已延後以及先前已延後</td></tr><tr><td>機器人</td><td>顯示聊天機器人目前正在處理的對話。</td><td>機器人處理中與已關閉</td></tr><tr><td>人工</td><td>顯示目前由真人專員處理的對話。</td><td>等待首次回覆、待回覆、開啟中以及先前已延後</td></tr></tbody></table>

***

## 對話狀態

對話狀態說明了每則對話的目前狀態以及需要何種注意。

<table data-view="cards"><thead><tr><th>狀態</th><th>定義</th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td>等待首次回覆</td><td>由真人專員處理且正在等待專員首次回覆的新對話。</td><td><a href="/files/x2bWomPFhZKLk8UrVRgw">/files/x2bWomPFhZKLk8UrVRgw</a></td></tr><tr><td>先前已延後</td><td>該對話先前已被延後。延後時間已過，應審查該對話以進行後續步驟或處理待回覆。</td><td><a href="/files/uOtxFUa2AHSktzqfvJnJ">/files/uOtxFUa2AHSktzqfvJnJ</a></td></tr><tr><td>待回覆</td><td>需要真人專員跟進的進行中對話。</td><td><a href="/files/ammQP1RSjD3JKPp0Nhfu">/files/ammQP1RSjD3JKPp0Nhfu</a></td></tr><tr><td>開啟中</td><td>專員已傳送訊息。該對話正在等待客戶回應。</td><td><a href="/files/sOtvcsNJgyDMbrAnDZgB">/files/sOtvcsNJgyDMbrAnDZgB</a></td></tr><tr><td>機器人處理中</td><td>聊天機器人正在主動回應客戶並自動管理對話。</td><td><a href="/files/0yXaJA13iOfjDInxMVMg">/files/0yXaJA13iOfjDInxMVMg</a></td></tr><tr><td>已延後</td><td>暫時暫停，因此不需要立即注意。</td><td><a href="/files/hSuBD1zEeX0pVxghSSYb">/files/hSuBD1zEeX0pVxghSSYb</a></td></tr><tr><td>已關閉</td><td>對話已完成並被視為已解決。</td><td><a href="/files/vLnSzE9JHn4x3xml8jT8">/files/vLnSzE9JHn4x3xml8jT8</a></td></tr></tbody></table>


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