# Training Feedback

{% stepper %}
{% step %}

### Rate the bot’s response <a href="#step-1-rate-the-bots-response" id="step-1-rate-the-bots-response"></a>

**Choose positive or negative**

1. Select **Thumbs up (Positive)** or **Thumbs down (Negative)** for the bot’s reply.
   * **Positive (Thumbs up):** Use when the response is accurate and helpful. No training ticket is created.
   * **Negative (Thumbs down):** Use when the response is incorrect, unclear, or incomplete. Chatlyst opens the **Provide Training Feedback** form, which must be completed.

{% hint style="info" %}
If you need to change your rating in the Provide Training Feedback form, simply select the other option.
{% endhint %}

<div><figure><img src="/files/DPjGu5rfUUj1e7bdlLlj" alt="" width="375"><figcaption><p>Train &#x26; Test bot</p></figcaption></figure> <figure><img src="/files/v2lmGv86t5oG3TTHNIqI" alt="" width="375"><figcaption><p>Provide Training Feedback form</p></figcaption></figure></div>
{% endstep %}

{% step %}

### Explain and correct the response <a href="#step-2-explain-and-correct-the-response" id="step-2-explain-and-correct-the-response"></a>

Describe the issue and provide the right answer

1. In the feedback form, describe what is wrong, missing, or confusing in the bot’s reply.
2. Use clear, direct language and focus only on what needs to change.
3. Then provide the **correct response** the bot should give in this situation.

{% hint style="info" %}
**Suggested structure:**

1. First, explain the incorrect behaviour and why it is a problem.
2. Then, explain the correct behaviour and what the reply should include.
   {% endhint %}

<div data-with-frame="true"><figure><img src="/files/hewRY5Agibl41luzM7jH" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Select documents  <a href="#step-4-select-documents-and-submit" id="step-4-select-documents-and-submit"></a>

**Select training documents and create a ticket**

1. Select the document or documents the bot should be trained on.
2. Use the search bar to find a document, or choose from the list.
   * If the feedback relates to more than one source, select multiple documents.

<div data-with-frame="true"><figure><img src="/files/PKHasPMi7W6usXFxz5D1" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Submit Ticket

1. Click **Submit Training** to create the training ticket.
   * In this example, the document selected for training in this case is “Ticket Handling Sop”.
2. After submission, the training ticket appears in the Training Area for review and processing.

<div data-with-frame="true"><img src="/files/00ba2021573f13ff12371c20f07425b68963c3d2" alt="" width="563"></div>
{% endstep %}
{% endstepper %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://chatlyst.gitbook.io/chatlyst-user-guide/train-and-test-bot/training-feedback.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.