# Chatlyst

## EN

- [Welcome to Chatlyst](https://chatlyst.gitbook.io/chatlyst-user-guide/welcome-to-chatlyst.md)
- [Onboarding Guide](https://chatlyst.gitbook.io/chatlyst-user-guide/onboarding-guide.md)
- [Create Account](https://chatlyst.gitbook.io/chatlyst-user-guide/getting-started/create-account.md): This page explains how to create a Chatlyst account and access the Home page.
- [Log In](https://chatlyst.gitbook.io/chatlyst-user-guide/getting-started/log-in.md): This page explains how to log in to Chatlyst and access the Home page.
- [Home](https://chatlyst.gitbook.io/chatlyst-user-guide/getting-started/home.md): This page explains the layout of the Chatlyst Home page and what each sidebar shortcut does.
- [Dashboard](https://chatlyst.gitbook.io/chatlyst-user-guide/dashboard/dashboard.md): This section explains what is shown on the Dashboard and how to use each section to review live tickets, feedback, and performance metrics.
- [Usage](https://chatlyst.gitbook.io/chatlyst-user-guide/dashboard/usage.md): This section explains what is shown in the Usage tab and how to review KC Bot and AI Response usage.
- [Tags Summary](https://chatlyst.gitbook.io/chatlyst-user-guide/dashboard/tags-summary.md): This section provides a comprehensive overview of how conversation tags are used across the workspace.
- [Chat](https://chatlyst.gitbook.io/chatlyst-user-guide/chat/chat.md): This section explains how to use the Chat page to review conversations, filter the thread list, and reply in the Conversation Panel.
- [Thread List](https://chatlyst.gitbook.io/chatlyst-user-guide/chat/thread-list.md): Use the Thread List to find and review conversations quickly.
- [Conversation Panel](https://chatlyst.gitbook.io/chatlyst-user-guide/chat/conversation-panel.md)
- [Conversation Routing and Statuses](https://chatlyst.gitbook.io/chatlyst-user-guide/chat/conversation-routing-and-statuses.md): Conversation Routing and statuses work together. Understanding both helps interpret the Thread List correctly.
- [Additional Options by Status](https://chatlyst.gitbook.io/chatlyst-user-guide/chat/additional-options-by-status.md): Additional Options shows different actions depending on the current status.
- [Customer Details](https://chatlyst.gitbook.io/chatlyst-user-guide/chat/customer-details.md)
- [Customers](https://chatlyst.gitbook.io/chatlyst-user-guide/customers/customers.md): Customers page is used to search for customer profiles, review contact details, and manage profile actions such as editing profiles, linking channel IDs, and merging duplicate profiles.
- [Customer List](https://chatlyst.gitbook.io/chatlyst-user-guide/customers/customer-list.md)
- [Customer Panel](https://chatlyst.gitbook.io/chatlyst-user-guide/customers/customer-panel.md): The customer panel shows key details about a contact in one place, including channel information, profile attributes, internal notes, and past conversations.
- [Business Knowledge](https://chatlyst.gitbook.io/chatlyst-user-guide/business-knowledge/business-knowledge.md): Business Knowledge page is the central hub for uploading, downloading, and managing key business documents to support consistency, compliance, and AI readiness.
- [Core Knowledge](https://chatlyst.gitbook.io/chatlyst-user-guide/business-knowledge/core-knowledge.md): Chatlyst provides business templates that standardize essential documents used day to day. Each template captures key information in a consistent format.
- [Auto-fill](https://chatlyst.gitbook.io/chatlyst-user-guide/business-knowledge/auto-fill.md)
- [Additional Documents](https://chatlyst.gitbook.io/chatlyst-user-guide/business-knowledge/additional-documents.md): Upload additional files to provide supporting context and expand overall system knowledge beyond the Core Templates.
- [Document Management](https://chatlyst.gitbook.io/chatlyst-user-guide/business-knowledge/document-management.md): This guide explains how to manage documents in Business Knowledge after uploading the first set of documents and using Chatlyst for a period of time.
- [Train & Test bot](https://chatlyst.gitbook.io/chatlyst-user-guide/train-and-test-bot/train-and-test-bot.md): Train & Test provides a dedicated space to test the chatbot widget and improve response quality through document training and feedback.
- [Auto Test](https://chatlyst.gitbook.io/chatlyst-user-guide/train-and-test-bot/auto-test.md): Auto Test lets you run realistic, automated chat simulations so you can see how your bot behaves before going live.
- [Training Feedback](https://chatlyst.gitbook.io/chatlyst-user-guide/train-and-test-bot/training-feedback.md): Review the bot’s reply in the chat and rate it with a thumbs up or thumbs down.
- [Train Documents](https://chatlyst.gitbook.io/chatlyst-user-guide/train-and-test-bot/train-documents.md): This guide explains how to complete and manage the full process in the Training Area.
- [Training Note Handling](https://chatlyst.gitbook.io/chatlyst-user-guide/train-and-test-bot/training-note-handling.md)
- [Edit Training Note](https://chatlyst.gitbook.io/chatlyst-user-guide/train-and-test-bot/edit-training-note.md): This guide explains how to update the training note for a ticket that has already been submitted, so the training information stays accurate even after the ticket is created.
- [Training Method](https://chatlyst.gitbook.io/chatlyst-user-guide/train-and-test-bot/training-method.md)
- [History](https://chatlyst.gitbook.io/chatlyst-user-guide/train-and-test-bot/history.md): History stores previous test conversations for review and helps confirm how the bot responded over time.
- [Inbound Channels](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/inbound-channels.md): This sections shows how to manage the chatbot’s communication channels and adjust key widget settings for each channel.
- [Website Embed](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/website-embed.md): This guide shows how to manage the Website Embed channel.
- [Add a Widget](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/website-embed/add-a-widget.md): This guide shows how to set up the widget from start to finish.
- [Configure a Widget](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/website-embed/configure-a-widget.md)
- [WhatsApp](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/whatsapp.md): This guide shows how to manage the WhatsApp channel.
- [Add a Widget](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/whatsapp/add-a-widget.md): This guide explains how to set up a widget from start to finish.
- [Connect by Linking into an Existing Whatsapp Business App](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/whatsapp/connect-by-linking-into-an-existing-whatsapp-business-app.md)
- [Connect by Creating a Whatsapp Business Account](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/whatsapp/connect-by-creating-a-whatsapp-business-account.md)
- [Disconnect WhatsApp](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/whatsapp/disconnect-whatsapp.md): This guide explains how to disconnect WhatsApp from Chatlyst.
- [Configure a Widget](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/whatsapp/configure-a-widget.md)
- [WhatsApp Template Messages](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/whatsapp/whatsapp-template-messages.md): This guide provides instructions on how to create, manage, and send WhatsApp Template Messages using Chatlyst.
- [LINE](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/line.md): This guide shows how to manage the LINE channel.
- [Add a Widget](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/line/add-a-widget.md): This guide explains how to set up a widget from start to finish.
- [Set Up LINE Messaging API Credentials](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/line/set-up-line-messaging-api-credentials.md)
- [Disconnect LINE](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/line/disconnect-line.md): This guide explains how to disconnect LINE from Chatlyst.
- [Configure a Widget](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/line/configure-a-widget.md)
- [Instagram](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/instagram.md): This guide shows how to manage the Instagram channel.
- [Add a Widget](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/instagram/add-a-widget.md): This guide explains how to set up a widget from start to finish.
- [Connect Instagram](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/instagram/connect-instagram.md)
- [Disconnect Instagram](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/instagram/disconnect-instagram.md): This guide explains how to disconnect Instagram from Chatlyst.
- [Configure a Widget](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/instagram/configure-a-widget.md)
- [Facebook Messenger](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/facebook-messenger.md): This guide shows how to manage the Facebook Messenger channel.
- [Add a Widget](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/facebook-messenger/add-a-widget.md): This guide explains how to set up a widget from start to finish.
- [Connect Facebook Messenger](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/facebook-messenger/connect-facebook-messenger.md)
- [Disconnect Facebook Messenger](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/facebook-messenger/disconnect-facebook-messenger.md): This guide explains how to disconnect Facebook Messenger from Chatlyst.
- [Configure a Widget](https://chatlyst.gitbook.io/chatlyst-user-guide/inbound-channels/facebook-messenger/configure-a-widget.md)
- [Settings](https://chatlyst.gitbook.io/chatlyst-user-guide/settings/settings.md)
- [Profile](https://chatlyst.gitbook.io/chatlyst-user-guide/settings/profile.md)
- [Company](https://chatlyst.gitbook.io/chatlyst-user-guide/settings/company.md)
- [Team](https://chatlyst.gitbook.io/chatlyst-user-guide/settings/team.md)
- [Customer Attributes](https://chatlyst.gitbook.io/chatlyst-user-guide/settings/customer-attributes.md)
- [Conversation Tags](https://chatlyst.gitbook.io/chatlyst-user-guide/settings/conversation-tags.md)
- [Canned Messages](https://chatlyst.gitbook.io/chatlyst-user-guide/settings/canned-messages.md)
- [Assignment Rules](https://chatlyst.gitbook.io/chatlyst-user-guide/settings/assignment-rules.md)
- [E-commerce](https://chatlyst.gitbook.io/chatlyst-user-guide/settings/e-commerce.md)
- [Billing](https://chatlyst.gitbook.io/chatlyst-user-guide/settings/billing.md)
- [Top Up Guideline](https://chatlyst.gitbook.io/chatlyst-user-guide/top-up-guideline/top-up-guideline.md): This guide explains how to top up credits in Chatlyst.