# Dashboard

### Dashboard Layout

The Dashboard provides a high-level view of:

* [Live Tickets](#live-tickets)
* [Feedback & Responses](#feedback-and-response)
* [Performance Metrics](#performance-metrics)

<div data-with-frame="true"><img src="/files/4b79110354b94f8435aa97d6faca5256905aae22" alt=""></div>

{% hint style="info" %}
Navigation tab — Located in the top-left corner of the page to switch between [Dashboard](/chatlyst-user-guide/dashboard/dashboard.md) and [Usage](/chatlyst-user-guide/dashboard/usage.md).

![](/files/oslLocL6HQxErtDS5E0U)
{% endhint %}

***

### Live Tickets

Use Live Tickets to review what needs attention right now.

<div data-with-frame="true"><img src="/files/5fe10d5efa7efe4480f0fc148202f797d318bda0" alt=""></div>

#### **Active (Bot Handling)**

This tab shows tickets currently handled by the bot.

1. Select **Active (Bot Handling)** to open [Chat](/chatlyst-user-guide/chat/chat.md).
2. Review the conversations in the **Bot category**.

<div align="center" data-with-frame="true"><img src="/files/ad9edc2dae76fd962af19fc3328f6c138331d1bb" alt="" width="344"></div>

#### **Pending First Response**

This tab shows tickets waiting for the first human response.

1. Select **Pending First Response** to open [Chat](/chatlyst-user-guide/chat/chat.md).
2. Review the conversations in the **Human** **category**.

<div align="center" data-with-frame="true"><img src="/files/b0974edd8f05ab54f2294d84ff791b0002d2a86f" alt="" width="344"></div>

#### **Active Complaints**

This feature requires additional setup before it can be enabled and shown on the Dashboard. To learn what is required, select Contact Effex and contact <hello@chatlyst.io> for details.

<div align="center" data-with-frame="true"><img src="/files/c961783129804ed23767e340771fa70b81f51d92" alt="" width="342"></div>

***

### Feedback & Response

Use Feedback & Response to track feedback status and knowledge document health.

<div data-with-frame="true"><img src="/files/65588c332a7b0ffe9cd22a88e1f65f2063887753" alt=""></div>

#### **Feedback Status**

This tab summarises feedback status.

1. Select **Feedback Status** to open [Train & Test bot](/chatlyst-user-guide/train-and-test-bot/train-and-test-bot.md).
2. Review submitted feedback and complete training as needed.

<div align="center" data-with-frame="true"><img src="/files/93df6772f9b9f6d0feb0efb17cbd4fc855e899fb" alt="" width="345"></div>

#### **Knowledge Documents**

This tab shows the number of uploaded knowledge documents and whether each is Clean or Pending.

1. Select **Knowledge Documents** to open [Business Knowledge](/chatlyst-user-guide/business-knowledge/business-knowledge.md).
2. Review templates and manage feedback.

<div align="center" data-with-frame="true"><img src="/files/516802ec63a686e0c630c464d7648933cc0cf0d1" alt="" width="345"></div>

#### **Top Issues**

This feature requires additional setup before it can be enabled and shown on the Dashboard. To learn what is required, select Contact Effex and contact <hello@chatlyst.io> for details.

<div align="center" data-with-frame="true"><img src="/files/70270f46b970ac6f85f0809c4a4de2d4459405cc" alt="" width="343"></div>

***

### Performance Metrics

Use Performance Metrics to review activity and trends.

<div data-with-frame="true"><img src="/files/1b8806a6829fd91c3b0b859e0bd592fccc06cb36" alt=""></div>

{% hint style="info" %}
Date Range — Select a date range in the top-right corner to control the time period shown in charts and totals.

![](/files/yjqpL9tQTRkoDymXsq17)
{% endhint %}

#### **Conversations**

This tab shows the total number of conversations in the selected date range.

<div align="center" data-with-frame="true"><img src="/files/a637b70e05b9cb81b6a9b127cb5c143af33fd637" alt="" width="266"></div>

#### **AI Responses**

This tab shows the number of bot messages in the selected date range.

<div align="center" data-with-frame="true"><img src="/files/82529a3dd5298c521977591879486530311bb202" alt="" width="263"></div>

#### **KC Bot Usage**

This tab shows how many times Knowledge Consolidation was used in the selected date range.

<div align="center" data-with-frame="true"><img src="/files/3135b0b5c5531efa81b65eac88451657694acbbd" alt="" width="262"></div>

#### **Feedback Resolved**

This tab shows how many feedback items were handled in the selected date range. This tab links to [Train & Test bot](/chatlyst-user-guide/train-and-test-bot/train-and-test-bot.md).

<div align="center" data-with-frame="true"><img src="/files/fcbaf450a8ec7796afb81bc9eb75acedd173ba9e" alt="" width="261"></div>

#### **Resolved Conversations**

This tab shows how many conversations were closed in the selected date range.

<div align="center" data-with-frame="true"><img src="/files/8d30cc0c9d3ecba3519eb4c5ce290e0d1703cdcf" alt="" width="264"></div>

#### **Bot vs Human**

This tab shows the ratio of conversations handled by the bot versus a human.

<div align="center" data-with-frame="true"><img src="/files/6b4682ed475473b91fecb952c5a34dcd72d6a850" alt="" width="261"></div>

#### **CSAT**&#x20;

This feature is planned for a future release.

#### **Performance Chart**

#### **Activity Over Time**

This chart shows resolved conversations and bot messages over time.

<div align="center" data-with-frame="true"><img src="/files/e323fc5b9904e2aab17c8e7174a30e5efaf95009" alt="" width="375"></div>

{% hint style="info" %}
Hover over the chart to review the numbers.

<img src="/files/m43i3FjGxHzpKck0sbXl" alt="" data-size="original">
{% endhint %}

#### **Tickets by Channel**

This chart shows ticket distribution by channel.

<div align="center" data-with-frame="true"><img src="/files/f59224859eb5bc8fd46c2f5364c6da7f54a78315" alt="" width="375"></div>

{% hint style="info" %}
Hover over segments to review the numbers.

<img src="/files/MdExxm9L0wQr3NrgaMEc" alt="" data-size="original">
{% endhint %}

#### **Sentiment Analysis**

This feature requires additional setup before it can be enabled and shown on the Dashboard. To learn what is required, select Contact Effex and contact <hello@chatlyst.io> for details.

<div data-with-frame="true"><img src="/files/6047ec7a16ffce57d58606c4eacf80f909378064" alt="" width="563"></div>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://chatlyst.gitbook.io/chatlyst-user-guide/dashboard/dashboard.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.