# Additional Options by Status

<div data-with-frame="true"><img src="/files/b49a3e8f75289b4d897eb2c590126b2fe5008a34" alt=""></div>

<table data-view="cards"><thead><tr><th>Status</th><th>Actions</th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td>Pending 1st Response</td><td><a href="#pin-unpin">Pin</a>, <a href="#snooze">Snooze</a>, <a href="#hand-back-to-ai">Hand Back to AI</a>, <a href="#close">Close</a></td><td><a href="/files/Dpn6XLLvzPvjEeITr1n7">/files/Dpn6XLLvzPvjEeITr1n7</a></td></tr><tr><td>Previously Snoozed</td><td><a href="#pin-unpin">Pin</a>, <a href="#snooze">Snooze</a>, <a href="#hand-back-to-ai">Hand Back to AI</a>, <a href="#close">Close</a></td><td><a href="/files/ZuN74ftA3FtK1SJMzZbw">/files/ZuN74ftA3FtK1SJMzZbw</a></td></tr><tr><td>Pending Response</td><td><a href="#pin-unpin">Pin</a>, <a href="#snooze">Snooze</a>, <a href="#hand-back-to-ai">Hand Back to AI</a>, <a href="#close">Close</a></td><td><a href="/files/iTHZMCoyCMpNQomOs01a">/files/iTHZMCoyCMpNQomOs01a</a></td></tr><tr><td>Open</td><td><a href="#pin-unpin">Pin</a>, <a href="#snooze">Snooze</a>, <a href="#hand-back-to-ai">Hand Back to AI</a>, <a href="#close">Close</a></td><td><a href="/files/zmD7oR7RLaM1TnFdK4wW">/files/zmD7oR7RLaM1TnFdK4wW</a></td></tr><tr><td>Bot Handling</td><td><a href="#pin-unpin">Pin</a>, <a href="#snooze">Snooze</a></td><td><a href="/files/K1BW71YkfOcPSRiAhTfB">/files/K1BW71YkfOcPSRiAhTfB</a></td></tr><tr><td>Snoozed</td><td><a href="#pin-unpin">Pin</a>, <a href="#unsnooze">Unsnooze</a>, <a href="#hand-back-to-ai">Hand Back to AI</a>, <a href="#close">Close</a></td><td><a href="/files/DgxDrveHBVOdQX2KaACH">/files/DgxDrveHBVOdQX2KaACH</a></td></tr><tr><td>Closed</td><td><a href="https://www.notion.so/f5a58ff777ff83c8b9f1818b712f08c7?pvs=25#5b958ff777ff820ebc2b817edfd981b0">Pin</a></td><td><a href="/files/3JlRcDGG6uO6XMlEItGA">/files/3JlRcDGG6uO6XMlEItGA</a></td></tr></tbody></table>

***

### Actions

#### Pin / Unpin

Use **Pin** to keep an important conversation at the top of the Thread List.

Pinning is helpful for conversations that require:

* Close monitoring
* Urgent follow-up
* Frequent reference

<div data-with-frame="true"><img src="/files/cf5e4b6f783de1556ad495961fb87e460e4e236b" alt=""></div>

{% hint style="info" %}
Pinned conversations still follow the current Conversation Label and any active filters. If a pinned conversation does not match the selected label or filters, it will not appear in the Thread List.
{% endhint %}

To unpin a conversation:

1. Open Additional Options.
2. Select **Unpin**.

<div data-with-frame="true"><img src="/files/ab63b56ec4edb7c19098909e2f7885bdbca4b03b" alt=""></div>

{% hint style="info" %}
Pinned conversations are highlighted in light yellow in the Thread List.

<img src="/files/LZwQRtcngLiqby3cNZsL" alt="" data-size="original">
{% endhint %}

#### Snooze

Use **Snooze** to temporarily pause a conversation so it does not require immediate attention.

<div data-with-frame="true"><img src="/files/92654ac87a930e48ad26df358c02bc4ba718708d" alt=""></div>

After selecting Snooze, the Snooze Conversation window appears.

<div align="center" data-with-frame="true"><img src="/files/3c315f6655772fcbc97b2e193b53d6b8d9660b10" alt="" width="375"></div>

1. Set the resume date and time.
2. (Optional) Add a reason or note.
3. Select **Confirm** to apply the snooze.

When a conversation is snoozed, it moves lower in the Thread List because it is treated as lower priority while paused.

<div data-with-frame="true"><figure><img src="/files/8sxll807llzGenqmqRxQ" alt=""><figcaption></figcaption></figure></div>

When the snooze time passes, the status updates from Snoozed to **Previously Snoozed**.

<div data-with-frame="true"><figure><img src="/files/K5tbeBs4iWbGiv3X9VZN" alt=""><figcaption></figcaption></figure></div>

#### Unsnooze

To unsnooze a conversation (Snoozed or Previously Snoozed):

1. Open Additional Options.
2. Select **Unsnooze**.

After unsnoozing:

* The conversation resumes in the Thread List.
* The status updates to Pending Response.

<div data-with-frame="true"><img src="/files/f6ec5b6fe12ff3a529fa1c0a99bcc095f795a5f1" alt=""></div>

<div data-with-frame="true"><img src="/files/0cd68f4b695d077c017a4df602013cccaac5df1e" alt=""></div>

#### Hand Back to AI

This feature requires additional setup before it can be enabled and shown on the Dashboard. To learn what is required, select Contact Effex and contact <hello@chatlyst.io> for details.

#### Close

Use **Close** when the conversation is complete and considered resolved.

<div data-with-frame="true"><img src="/files/41def0aefdb368528a08f3b3cc1c587820378443" alt=""></div>

{% hint style="info" %}
Closed conversations cannot be reopened. Confirm the thread is fully resolved before selecting Close.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://chatlyst.gitbook.io/chatlyst-user-guide/chat/additional-options-by-status.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.